Front Desk Agent
Company: Hyatt Residence Club
Location: Cathedral City
Posted on: November 14, 2022
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
JOB SUMMARY Do you pride yourself on your customer service skills
and ability to personalize interactions with guests? Have a bold
attention to detail while multi-tasking? Value a cooperative,
team-oriented environment? If so, the Front Office might be the
place for you! You will have the opportunity to welcome our Owners
and guests home, while experiencing our dedication to the
well-being of our associates. As a Guest Service Associate, you
will be interacting directly with Owners and guests from the time
they arrive on property until they depart. In addition, your
responsibilities include, but are not limited to, processing all
guest arrivals and departures, and providing accurate information
about the resort and surrounding area while delivering a
personalized vacation experience for each Owner and guest. CORE
- Follow company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company
- Welcome and acknowledge guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; answer telephones
using appropriate etiquette.
- Develop and maintain positive working relationships; support
team to reach common goals; listen and respond appropriately to the
concerns of employees.
- Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance. Attention to
customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings,
weekends, and holidays.
- Perform other reasonable job duties as requested by
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
Keywords: Hyatt Residence Club, Cathedral City , Front Desk Agent, Sales , Cathedral City, California
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