Operations Manager Sales Gallery
Company: Marriott Vacations Worldwide
Location: Cathedral City
Posted on: January 13, 2022
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
I. SUMMARY :
The Manager Sales Gallery NE is responsible for assisting the Sales
Operations Senior Manager in maintaining the people, process and
building of the Welk Resorts Preview Center- Desert Oasis, while
directing staff and overseeing the overall guest experience of the
tour process. The Manager Sales Gallery NE must ensure that the
tour functionality is maintained, while facilitating efficiencies
and improvements aligned with standard operating procedures.
II. ESSENTIAL FUNCTIONS:
Possess high attention to detail while maintaining standards of
quality control in cleanliness, functionality and efficiencies.
Maintains staff by recruiting, selecting, orienting, and training
employees. Establishes a safe, secure, and guest forward work
environment. Accomplishes staff results by communicating job
expectations; planning, monitoring, and appraising job results,
while coaching, counseling, and disciplining employees. Responsible
for development, coordination, and enforcement of systems,
policies, procedures, and productivity standards. Maintains quality
service by enforcing customer service best practices. Manages guest
experience zones, while ensuring safety, proper maintenance, and
cleanliness. Monitors employee scheduling, staffing logs, deposit
audits and necessary reporting functions therein. Responsible for
financial stewardship of assigned functions and personal
responsibility/accountability for all designated tasks. Mitigates
onsite challenges, provides excellent internal and external
customer service, while serving as a liaison for departmental
partnerships. Contributes to team efforts by accomplishing related
results as needed.
JOB SPECIFICATIONS :
IV. EDUCATION: High school diploma or general education degree
required (GED). College degree or 3-5 years of customer service
V. TECHNICAL COMPETENCIES (If applicable) : Must be proficient in
Microsoft Office and possess high-level knowledge of general
computer skills. Ability to type 35 WPM. Experience with TSW, SAM
Live, Salesforce preferred.
VI. EXPERIENCE: 1-3 years of related experience; or equivalent
combination of education and experience. Customer service
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
Keywords: Marriott Vacations Worldwide, Cathedral City , Operations Manager Sales Gallery, Sales , Cathedral City, California
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