Operations Manager Sales Gallery

Company: Marriott Vacations Worldwide
Location: Cathedral City
Posted on: January 13, 2022

Job Description:

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB OVERVIEW

I. SUMMARY :

The Manager Sales Gallery NE is responsible for assisting the Sales Operations Senior Manager in maintaining the people, process and building of the Welk Resorts Preview Center- Desert Oasis, while directing staff and overseeing the overall guest experience of the tour process. The Manager Sales Gallery NE must ensure that the tour functionality is maintained, while facilitating efficiencies and improvements aligned with standard operating procedures.

II. ESSENTIAL FUNCTIONS:

Possess high attention to detail while maintaining standards of quality control in cleanliness, functionality and efficiencies. Maintains staff by recruiting, selecting, orienting, and training employees. Establishes a safe, secure, and guest forward work environment. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results, while coaching, counseling, and disciplining employees. Responsible for development, coordination, and enforcement of systems, policies, procedures, and productivity standards. Maintains quality service by enforcing customer service best practices. Manages guest experience zones, while ensuring safety, proper maintenance, and cleanliness. Monitors employee scheduling, staffing logs, deposit audits and necessary reporting functions therein. Responsible for financial stewardship of assigned functions and personal responsibility/accountability for all designated tasks. Mitigates onsite challenges, provides excellent internal and external customer service, while serving as a liaison for departmental partnerships. Contributes to team efforts by accomplishing related results as needed.

JOB SPECIFICATIONS :

IV. EDUCATION: High school diploma or general education degree required (GED). College degree or 3-5 years of customer service experience preferred.

V. TECHNICAL COMPETENCIES (If applicable) : Must be proficient in Microsoft Office and possess high-level knowledge of general computer skills. Ability to type 35 WPM. Experience with TSW, SAM Live, Salesforce preferred.

VI. EXPERIENCE: 1-3 years of related experience; or equivalent combination of education and experience. Customer service experience required.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Marriott Vacations Worldwide, Cathedral City , Operations Manager Sales Gallery, Sales , Cathedral City, California