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Senior Utility Representative

Company: Pacific Western Bank
Location: Cathedral City
Posted on: April 30, 2021

Job Description:

As a Senior Utility Representative you will represent our bank to the community and make our customers feel welcome. We are looking for people who are dependable, self-motivated and work well in a team environment. In this position, you will assist clients by providing a superior level of service with their financial transactions. You will need to be highly organized and detail oriented, with strong multitasking, problem-solving and follow-up skills. The Senior Utility Representative is required to travel between temporary assignments at branch offices within a designated region. They are responsible for processing cash and non-cash transactions in accordance with company policy and procedures, providing superior customer service. Mileage will be paid for travel between assignments.
RESPONSIBILITIES: Processing deposits, withdrawals, check cashing and other Bank transactions, including night depository and ATMAnswering questions and resolve problems for customers concerning all services provided by the BankIdentifying opportunities to cross-sell bank products and services and generating referrals to appropriate account managersReviewing and verifying daily reports assigned by Branch ManagementProcessing all paperwork associated with transactions, including proper filing or discarding of sensitive informationAnswering branch telephone calls and assisting with customer requests or issuesConsistently maintaining a balanced cash drawerAdhering to bank security policies and maintaining confidentiality of bank records and client informationBe willing to train in all areas of operationsPerforming additional duties as assigned
POSITION REQUIREMENTS:Two years of Teller experience requiredNew accounts experience preferredKnowledge of Navigator, Director, Word and Excel preferredExcellent written and verbal skills requiredEffective customer service skillsDetail-orientated and precise in fast-paced environmentExperience cross-selling services preferredReliable personal transportation, and being able to travel between assignments when neededFlexible with various duties and assignments

Keywords: Pacific Western Bank, Cathedral City , Senior Utility Representative, Other , Cathedral City, California

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