Repair Technical Support Rep 1 - Broadcast Lens

Company: Canon U.S.A., Inc.
Location: Costa Mesa
Posted on: May 1, 2025

Job Description:

Repair Technical Support Rep 1 - Broadcast Lens

US-CA-Costa Mesa

Job ID: 32998
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
CUSA Costa Mesa

About the Role

Canon professional products are used to create visually compelling content. Our Cameras and Lenses captivate audiences around the world. If you have some related experience and a passion to maintain and repair equipment, this may be the job for you! Located at the Canon Factory Service Center in Costa Mesa, CA, the Broadcast Lens Repair Technician I (Representative, Tech Support I) will provide daily support of incoming repairs of Canon Broadcast TV lenses and accessories. You will be trained to perform on-site or in-house repair of ENG's lenses, Cinema lenses, Cine Servo Lenses, Broadcast Studio lenses, Field Lenses and control accessories. Healthcare Benefits start on hire date including medical, dental & vision40 Hour Work Week, Monday to Friday 7:30 am to 4:30 pm This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Your Impact

• Performs routine customer support activities for equipment and systems products such as wiring, cabling
• Using established company guidelines, performs on-site installation, preventative maintenance, routine repair, and calibration of company's product and equipment such as wiring and cabling
• Serves as customer contact on technical and service related problems
• May instruct customers in proper use and operation of equipment
• Refers the most complex problems to higher level personnel such as supervisor or field engineers
• Repairs lenses and related Broadcast and Communication products for Canon dealers and customers in a timely and professional manner, to provide an effective service department
• Provides technical support and training to dealers and support staff via telephone and on site visits, supplies information concerning parts and policies, responds to inquiries and ensures a knowledgeable sales staff
• Assists customers, supplies information concerning parts, technical advice and schematic technical drawings, and responds to inquiries, to provide customer support
• Receives and inspects incoming items for repair and furnishes verbal and/or written cost estimates, to provide information concerning costs for repairs
• Maintains service area, stocks inventory and cleaning chemicals, files service repair records and keeps area generally clean, to ensure a productive work area
• Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems
• Typically reports to a Supervisor or Manager
• Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role
• Their tasks are routine in nature, do not require decision-making and they work under close supervision
  
  About You: The Skills & Expertise You Bring
  
  
  • Typically requires general education and/or vocational training but little to no experience
  • Ability to demonstrate fundamental knowledge of electromechanical equipment
  • Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs
  • Must be able to lift a minimum of 25lbs. in lens/case weight
  • Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment (i.e. office equipment)
  • Working knowledge of computer platforms, general application software and networking environments
  • Capable of accessing technical websites (i.e. E-Support platform)
  • Demonstrates ability to work in a collaborative work team environment
  • Demonstrates a positive internal and external work attitude
  • Demonstrates good customer service skills and abilities
  • Work on obtaining Canon Product Servicing Certifications
  • Travel of 25% or more is expected for this position
  • Individual must possess a clean valid state driver's license in order to obtain the position
  • This position requires driving, therefore a valid driver's license and acceptable driving record are necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies The company will not pursue or support visa sponsorship for this position. We are providing the anticipated rate for this role: $20.54 - $30.75 hourly
    
    
    Company Overview
    
    About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
    
    Who We Are
    Where Talent Fosters Innovation.
    
    Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
    
    What We Offer
    
    Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
    
    And Even More Perks!
    
    -Employee referral bonus
    -Employee discounts
    -Dress for Your Day attire program (casual is welcome, based on your job function)
    -Volunteer opportunities to give back to our local community
    -Swag! A Canon welcome kit and official merch you cant get anywhere else
    
    Based on weekly patent counts issued by United States Patent and Trademark Office.
    All referenced product names, and other marks, are trademarks of their respective owners.
    
    Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
    
    We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
    
    You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
    
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    
    If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
    
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    Posting Tags
    
    #PM19 #CUSA #LI-NF1 #LI-ONSITE
    
    
    
    
    PIc74fb4c95283-37248-37403700

Keywords: Canon U.S.A., Inc., Cathedral City , Repair Technical Support Rep 1 - Broadcast Lens, IT / Software / Systems , Costa Mesa, California