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Family Service Director

Company: Forest Lawn Memorial-Park Association
Location: Cathedral City
Posted on: June 18, 2022

Job Description:

Forest Lawn has always attracted unique and exceptional individuals; those who aren't satisfied with simply building a career, but want to go home at the end of the day knowing they've made a profound and positive difference in people's lives. If this sounds like you, take a look at our job openings....We may have your next GREAT OPPORTUNITY!Forest Lawn Memorial-Parks & Mortuaries stands for dedication to service. This effort is evident in the manner in which we will consider anything possible in order to meet the needs of the families we serve in arranging for their memorial and interment services.At the heart of Forest Lawn is the Memorial Counseling department, specializing in meeting with families and planning all aspects of celebrating the life of loved ones in way that often exceeds expectations. Our Memorial Counselors understand the importance of celebrating a life and they help families do this every day by truly caring about the individuals with whom they meet and doing what they can to aid in creating a unique and special service. Whether it is a traditional funeral service or a completely individualized ceremony, our goal is to help families create a meaningful, personalized service based upon each family's unique desires.Our Memorial Counselors assist our client families in creating a meaningful memorial service, inform them about the different service offerings and complete the paperwork required for the arrangement process. The Memorial Counselors also assist with the selection of property, assist on services and resolve any complaints and problems.If you are a caring, creative and professional individual who enjoys planning and helping those in a time of need, this is a wonderful opportunity to bring the Forest Lawn mission to life while enjoying a professional and meaningful career in a supportive and friendly environment.Qualifications:

  • Minimum two (2) years of customer service experience in a professional work environment.
  • Previous sales experience is a plus.
  • Must be detail oriented, compassionate, caring and ethical.
  • Strong communication, conflict resolution, and interpersonal skills.
  • Proficient in Microsoft Office suite programs; Word and Excel.
  • Must have knowledge of office administrative procedures, and knowledge of use and operation of standard office equipment.
  • Ability to adapt and learn in a changing work environment.
  • High School Diploma; G.E.D.
  • Valid California Driver's License.
  • Must be able to work weekends and holidays.
  • Billingual a plus.DRUG TESTING POLICYPrior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.E-VERIFY STATEMENTForest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.For up-to-date information on E-Verify, go to CHANCE INITIATIVE FOR HIRING ORDINANCEForest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.MANDATORY COVID-19 VACCINATION POLICYAs an essential business, it is crucial for Forest Lawn's employees to remain healthy in order for us to be able to provide our essential services to the public, particularly in response to the COVID-19 pandemic. In accordance with our mission and Forest Lawn's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our client families and visitors; and the community at large from COVID-19, which may be reduced by vaccination. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable. All employees are required to receive the COVID-19 vaccination and remain current with all COVID-19 vaccine boosters, unless a reasonable accommodation related to a medical reason or sincerely-held religious beliefs or practices is approved.For more information on our mandatory vaccination policy: Mandatory Covid-19 Vaccination Policy

Keywords: Forest Lawn Memorial-Park Association, Cathedral City , Family Service Director, Executive , Cathedral City, California

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